Feedback

Managing and understanding the feedback you collect.

Viewing Feedback

Access all feedback submissions from your dashboard. Filter by:

• App: View feedback from a specific app
• Widget: View feedback from a specific widget
• Date Range: Filter by submission date
• Sentiment: Positive, neutral, or negative
• Status: New, reviewed, resolved

Feedback Details

Each feedback submission includes:

• Message: The user's feedback text
• Sentiment: Automatically detected sentiment
• Timestamp: When the feedback was submitted
• Source URL: The page where feedback was submitted
• Browser/Device: User's browser and device info
• Custom Data: Any custom fields you configured

Managing Feedback

Status Workflow

1. New: Just submitted, not yet reviewed
2. Reviewed: Acknowledged by a team member
3. In Progress: Being worked on
4. Resolved: Issue addressed or feedback implemented

Actions

• Reply: Send a response to the user (if email collected)
• Tag: Add labels for categorization
• Assign: Assign to a team member
• Export: Download feedback as CSV or JSON

Analytics

View aggregated insights:

• Submission trends over time
• Sentiment breakdown
• Top pages generating feedback
• Response rate and resolution time

TIP

Set up webhooks to receive real-time notifications when new feedback arrives.